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Retailers grapple with plastic bag ban plan

Environment Minister Peter Garrett's plan to phase out plastic bags by the end of 2008 has met with a mixed response from retailers and industry groups

Stop thief! When customers don't pay

Missing: One Word document, three ideas and a truckload of expertise. If seen, please return to Noel Ranger. I've been robbed and am not happy, Jan.

Winning new business: how to avoid the giving trap

There's you in pursuit of winning new business, all excited by the prospect landing a star client. You've spent months, even years, perfecting your policies and procedures and as quick as a flash you shoot yourself in the foot by giving stuff away.

Why you should send Christmas cards to clients

This month I plan to correct one of the biggest mistakes I have made since flying solo and send Christmas cards to clients. In the past I didn't do this, but instead donated the money I would have spent on cards and postage to a charity.

How to improve your level of customer satisfaction

The first step in analysing your current levels of customer service is to look at every contact point that is made between your company and the customer.

Three ways to avoid unhappy customers

Develop routines and tracking systems that alert you to problems early.

Basic rules for letter writing

Whether it be a personal letter or direct mail letter, it has to capture and hold attention, spell out your sales message simply and clearly.

Keep customers coming back

A business that knows how to treat its customers is much more likely to succeed. Offer great customer service, and put your business ahead of the pack.

Keep customers coming back

A business that knows how to treat its customers is much more likely to succeed. Offer great customer service, and put your business ahead of the pack.

How to handle orders and returns

Online customers will rarely have the opportunity to try before they buy. For businesses selling goods online this can mean a high level of returns or exchanges.

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