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Great communicators are able to speak the language of the people they are talking to. If you want to build quick rapport with clients, you need to learn how to speak their language. This empathy is at the heart of successful communication. Here’s how to do it.
I mean no disrespect, but your clients are like dogs and should be treated as such. When they come bounding up to your business with their big hopeful eyes, wet noses and wagging tails, don’t be fooled.
Is there any such thing as being “too available” to your customers?
Loyal customers return more often, resulting in more sales and lower acquisition costs. Yet many businesses do nothing to encourage loyalty. Here are some simple steps to improve things.
‘Gumps’, the oldest member of my family, is a 91 year old country stockman. Back in the day, he did big deals on nothing more than a handshake. But it seems business commitments and promises are getting increasingly casual. Is your word your bond?
Loyalty leaders are successful because they have designed their entire business systems around customer loyalty. Building a highly loyal customer base must be integral to your basic business strategy.
In an increasingly tough economic climate, so many companies are using technology and ideas to create free products and services that it is changing business models and the economy. It even has its own name: Freeconomics.
There's a high-tech alternative to employing a receptionist
The battle for Generation-Y consumers will determine the future fortunes of Australian retailers, according to a new study by commercial property consultancy Jones Lang LaSalle (JLL).
In order to change your thinking, a complete about face in mental attitude is rarely necessary. Sometimes the tiniest shift can have a ripple effect and transform your perspective in a flash.
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Business advice: Your Business SuccessEach week Your Business Success showcases a different Australian business and brings in industry experts to advise the business owners. Your Business Success web site.
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